Did you know that out of the first 10 people at Buffer, 3 were customer support folks?

It combined two of the most important early decisions I made with Buffer:

1️⃣ To make providing great customer service a defining part of the experience of using Buffer

• Not only did we ensure that we had enough folks providing customer support that people would get a response fast, we also made sure that no matter where in the world customers were, they'd hear back from us within hours. Our first 3 customer support team members were spread across the US, UK and Australia to give us full timezone coverage in responding to customer support requests.

2️⃣ To be a remote company and give team members the flexibility to live their best lives

• Being a remote company may not see like a big deal, but back in 2013 I could count the number of remote companies with two hands, and we were one of them. It was a special time and we felt like we were part of an important movement. I strongly believe that this decision and the other ways we've cultivated our culture over the years has led to folks choosing to stay at Buffer long-term. And the long-term context and genuine passion for our mission leads to improved experiences for customers.

I mentioned that of our first 10 people, 3 were customer support folks. But did you know that 2 of these 3 people are still at Buffer today? They are Caro, who has been at Buffer 13 years, and Åsa, who has been at Buffer 12 years, 7 months. And of our 18-person customer service team, the average tenure is 9 years.

Now, here's the most exciting thing I want to share: we're hiring a new Customer Advocate for the customer service team 🎉

This is a very special moment. We haven't hired a Customer Advocate since 2021. And we'd love to invite you to apply to join the team and provide world-class support to our wonderful, inspiring customers.

We're looking for someone who is curious, proactive, and passionate about hospitality. You need to be quick on your feet, able to find answers to tricky questions, and be comfortable using AI tools to work more efficiently.

We're also looking for an Customer Advocate who's passionate about helping creators and small businesses get off the ground and grow and is a creator themselves. Our ideal candidate is someone who actively schedules content with Buffer and can stay close to the daily challenges our customers face.

The salary range for this role is $75,764 - $110,919, calculated with our salary formula based on experience and location.

If this sounds like you, we'd love to hear from you! If this seems perfect for someone you know, please help spread the word by boosting this post or passing along the link.

Link to apply to become a Customer Advocate at Buffer, view the full details of the role, requirements, and benefits: https://buffer.com/journey/51d56699-b877-4a8f-8164-f0df313f869a