Supporting independence and ownership in social media

Buffer has now existed for almost 14 years, and throughout that time I've seen a lot change in social media, and in our space of tools to support people and businesses with social. We're an outlier as a product and company that has existed for that kind of timeframe with leadership and values left in tact.

We've had to work hard at times to maintain control over our destiny. In 2018, we made the decision to spend $3.3M to buy out the majority of our VC investors and be able to go our long-term path. We have continued to carry out buybacks each year since 2018, and at this stage we are majority founder and team owned.

One of the things I'm proudest of is that we still wholeheartedly serve individuals and creators, and have not gone up-market as many other long-running companies in our space have done. We've been fortunate to be able to scale to 56,000 paying customers and over $18M in annual revenue while taking our own unique path. Through intentional choices over the years, we have maintained a level of optionality over our future that most do not have. This is something I don't take for granted. Keeping ownership of our company, and through that ownership having an ability to boldly go in the direction we believe is best for customers and the team, is very important to me.

This is why, as a business, we feel so philosophically aligned with rising new decentralized social media networks, such as Bluesky and Mastodon. These networks have been started with a belief that individuals should maintain ownership over their content and the connection to their audience. They have data portability baked in from the beginning. When you use these networks, you are much more likely to be able to maintain control over your content and audience than if you use social networks owned by large corporations with complex ownership structures of their own, and often with public markets to answer to.

The larger social networks provide a level of distribution that's worth tapping into, but I strongly encourage investing a portion of your energy into networks where you will be able to maintain ownership long-term.

At Buffer, we will be doing everything we can to support the growth of new decentralized social media options, because we believe that individuals and small businesses should maintain control over their content and the connection to their audience.