❝ A decision has not been made until people know…
A decision has not been made until people know:
• the name of the person accountable for carrying it out;
• the deadline;
• the names of the people who will be affected by the decision and therefore have to know about, understand, and approve it—or at least not be strongly opposed to it; and
• the names of the people who have to be informed of the decision, even if they are not directly affected by it.