❝ A decision has not been made until people know…
A decision has not been made until people know:
- the name of the person accountable for carrying it out;
- the deadline;
- the names of the people who will be affected by the decision and therefore have to know about, understand, and approve it—or at least not be strongly opposed to it; and
- the names of the people who have to be informed of the decision, even if they are not directly affected by it.